What we do

“We only charge a capped fee of up to 9.84% + $2,500 Claim Management & Evidence Coordination Charge, only after you receive your DVA payment, never to vulnerable veterans, never during cooling-off, and only where our work materially contributed.”

Brass statue of Lady Justice holding a sword in her right hand and scales in her left hand, with a blindfold over her eyes.

  • We support veterans through the full process of preparing and progressing DVA matters, including:

    • Initial claim guidance and strategy

    • Identifying the conditions to claim and the best approach to evidence

    • Medical evidence planning and document coordination

    • Clear written submissions aligned to legislative requirements

    • Managing correspondence and timelines with DVA

    • Ongoing advocacy and case progression support

  • Strong outcomes begin with strong foundations. We assist with:

    • Reviewing medical records, reports, and service documentation

    • Identifying gaps in evidence and practical next steps

    • Research and analysis to strengthen claim structure

    • Supporting you to present your history clearly and consistently

  • If your claim has been declined—or you disagree with the outcome—we can help you respond strategically. This includes:

    • Reviewing DVA decisions and identifying the key issues

    • Preparing reconsideration submissions

    • Structuring arguments around causation, onset, aggravation, and functional impact

    • Coordinating additional evidence to support the review pathway

  • Where matters progress to dispute resolution, we help you prepare thoroughly, including:

    • Preparing your file for Alternative Dispute Resolution (ADR)

    • Helping you understand the process, expectations, and likely focus areas

    • Drafting written materials and organising supporting evidence

    • Case preparation support for conference readiness

  • For matters progressing to the Veterans’ Review Board, we provide disciplined preparation and file management, including:

    • Comprehensive case preparation and issue framing

    • Collating and organising all relevant evidence

    • Preparation of structured submissions and case theory

    • Assistance with hearing preparation and presenting your evidence clearly

  • We act as your advocate and your administrative backbone throughout the process:

    • Receiving and managing communications on your behalf

    • File maintenance, document management, and structured progression

    • Regular updates and strategic check-ins

    • Clear written communication and next-step planning

  • We deliver a service that is:

    • Veteran-led — we understand service life, and we understand the system

    • Ethical and transparent — no inflated fees, no hidden incentives

    • Outcome-focused — strong preparation, clear submissions, and disciplined follow-through

    • Capped-fee pricing — predictable, fair, and designed to be accessible

Ready to Start?

If you want clear advice, strong advocacy, and a professional claim process from start to finish, we’d be glad to assist.

Contact PACT to discuss your DVA matter and the best path forward.

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